Avaya IP Office - Customer Call Reporter - CCR

Show all Courses »
Length of course

1 Day

Target Audience

This course is intended for Resellers who require knowledge of the installation of Avaya’s IP Office call centre reporting application, CCR

Prerequisites

Students attending this course should be familiar with basic installation and programming of IP Office.


Main Topics

The main topics included in this course:

  • Requirements
  • Installing CCR
  • Administrator functions
  • Setting up Supervisors
  • Creating Wallboard Views
  • Agent Views
  • Generating Reports
Cost

£220 per delegate

Show all Courses »
 

Authorized Training Center for

Upcoming Courses for AudioCodes

Upcoming Courses for Avaya

Upcoming Courses for Avaya - On Request Courses

Upcoming Courses for Avaya IPO

Upcoming Courses for Extreme Networks

Upcoming Courses for Polycom

Upcoming Courses for Siemens

Contact

Chris Brooks
Training Coordinator

chris.brooks@westcon.co.uk