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AURA Mid-Market & Enterprise Solutions

Avaya AURA Overview

Avaya Aura™ simplifies complex communications networks, reduces infrastructure costs and quickly delivers voice, video, messaging, presence, Web applications and more to employees anywhere.

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Core Hardware

Avaya provides a solution that fits the smallest, single-site organisation to the largest, multi-national corporation. With a range of Media Servers and Gateways and alternative products there is an Avaya solution for any size or type of business.

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Endpoints

From the cost-effective 1600 series to the class-leading 9600 series there is an IP terminal to suit any need and any budget. Avaya also boasts one of the most comprehensive and diverse range of IP Terminals on the market today.

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Headsets

Westcon is able to offer a full range of Jabra and Plantronics headsets and so provide a key component in any UC solution deployment. Please visit the dedicated sections of this website for more information on these leading brands.

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Single Server & Virtualised Solutions

Avaya Aura System Platform from Avaya is now being used to deploy more and more of the core Enterprise solutions, including Communication Manager.

System Platform provides a common framework upon which Avaya solutions will be delivered and support. Current supported applications are:

Avaya Aura Solution for Midsize Enterprise
Modular Messaging (5,2 Single Server)
Communication Manager (CM6.0 or greater)
Avaya Aura Messaging
Avaya Aura Session Manager
Avaya Aura System Manager

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Collaboration

Avaya provides a range of collaboration enhancing conferencing tools integrated with all Communication Manager solutions.

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Messaging

Avaya Messaging and UC solutions enable quick and effective communication and collaboration across the enterprise. Applications improve responsiveness and capabilities such as hands-free access to desktop tools and communications through speech commands.

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CTI, SIP & Mobility

Avaya is at the forefront of combining the most advanced communications technology into one integrated, managable installation to provide the same user experience regardless of device or location.

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Contact Centre

Contact Centre is a bespoke system that enables businesses to optimise their engagement with customers by providing total visibility and control over all unified communications.

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System & Network Management

Simplifying administration, management and visibility of IP networks is key to sustaining and optimising business performance and continuity. Avaya provides intuitive tools to manage systems effectively.

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End of Sale Notifications

As with any technology industry products do become obsolete from time to time. This section is updated with all of the key end of sale announcements from Avaya.

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Avaya Software Investment Protection Program (ASIPP)

The Avaya Software Investment Protection Policy (ASIPP) for enterprises covers unified communications and contact center product licenses sold by Avaya, including those brought to Avaya as part of the Nortel Enterprise Solution acquisition in December of 2009. It offers our customers specific license upgrades as they progress along our roadmap.

The Avaya Software Investment Protection Policy can be used by customers as part of an evolutionary approach that leverages the new integration releases with Avaya Aura™. For example:

Customers upgrading to current releases of CS 1000 can also choose to upgrade some or all of their CS 1000 licenses to Avaya Aura™ based on user needs.

It can also be used by customers looking to immediately refresh their technology. For example:

Customers who have an older Meridian PBX can use the policy to move to Avaya Aura™
Customers who have Avaya Interaction Center can use the policy to move to Avaya Aura™ Contact Center.

In a nutshell, ASIPP is a clear and consistent policy that describes how customers’ software investments will be protected for all Avaya customers; whether heritage Nortel or Avaya.

More about Avaya Software Investment Protection Program (ASIPP)

Avaya Support Advantage

The Avaya Support Advantage portfolio provides service options designed to maintain and support net new sales and upgrades of Avaya Enterprise Solutions. It includes support for Enterprise Customers' IP Telephony, Contact Center and Unified Communications solutions. This portfolio of services is tailored to meet a wide range of customer needs, by providing a solution-centric approach and delivering increased value in a flexible and modular support model. These new offers introduce a simplified quoting and pricing methodology based on license/server/gateway SKU's.

Support Advantage consists of the following offers:

Essential Support: 24x7 remote software and hardware support, access to service packs and access to web services.
Essential Co-Delivery is available to channel partners who meet certification requirements as defined by the Avaya Connect program.
Preferred Support: Includes the entitlements of Essential plus EXPERT Systems(SM) monitoring, off board alarming and centralized management for remote access policies.
Parts Next Business Day (NBD): Replacement of parts on a next business day basis. Customer must purchase Parts NBD with Essential, Essential Co-Delivery or Preferred if an Onsite option is not selected. Additional delivery options for parts available, including 8x5x4 and 24x7x4 expedited deliveries (where available).
Onsite Support: Provides onsite technical support and parts replacement. Customers must purchase Essential, Essential Co-Delivery (through a Partner) or Preferred Support before purchasing Onsite Support.
Upgrade Advantage provides customers with a subscription for major software upgrades which results in substantial savings and investment protection.
Advanced Services: an array of advanced service that can be added on with either Essential or Preferred Support. Examples include: Enhanced Monitoring, Software Release Maintenance and Product Correct Support. Please see the appropriate offer pages on the Enterprise Portal for details, availability and prerequisites.